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What is the difference between an estimate or a bid?
Do you offer a Guaranty?
What forms of payment do you accept?
Foul Odors
Freezing Pipes
Root Growth
Slow Drains & Faucets
Strange Noises
Toilet Replacement
Water Temperature
High Water Bill

What is the difference between an estimate or a bid?
When you ask to receive a bid you are asking for a price that does not change regardless of any surprises or unexpected problems that may occur. When we figure a bid it must be high enough to cover any potential variations or complications as well as the expected work. Bids are ideal for new construction or large remodeling jobs that require a fixed price before work begins. If the job goes smooth the contractor makes extra money because bids are not adjusted in the end. However, if the job is full of unexpected complications the contractor may not come out very well.

Estimates are not a firm price but an approximation of anticipated cost, and is subject to changes or adjustments as needed. When we complete a job that we have given an estimate on, we write a new invoice that reflects the correct information and prices. On most services estimates are ideal because they are flexible and the customer only pays for the time and material used on their job.

Do you offer a Guaranty?

Code of Ethics. Our code of ethics is your assurance of excellence in workmanship. We pledge to observe the highest standards of honesty, integrity and responsibility in the conduct of our business.

Labor Guaranty. Unless otherwise noted all Labor relative to the equipment serviced is guaranteed for 30 days after completion of job.

Parts Guaranty. All Parts are warranted as per manufacturer specification. We do not, of course, guarantee other parts than those we installed or parts that we did not sell. If repairs become necessary due to other defective parts or parts that you supplied, they will be charged separately.

Liability. Liability is limited to replacement of defective work and / or parts during the warranty period.

Please save your original invoice. Some people have mistakenly thought that we did their original work and have tried to call us for the warranty work when in fact we did not perform the job in question or have not realized how long ago the work was actually performed. As a result you must have your original invoice for any warranty service to be performed. If it is necessary for us to search our files to find a copy of your original invoice for you, there will be a $10.00 fee per invoice that we must locate.

What forms of payment do you accept?

Payment in full is expected at completion of services rendered. For your convenience we accept the following:

  • Cash
  • Personal Check. Please make your checks payable to Logan's Plumbing.
  • VISA, Master Card & Discover Cards

If you have a question about plumbing, you may find the answer here.

Foul Odors

I have a foul odor coming from my garbage disposer. What can I do to eliminate this odor?

Foul odors occur from a buildup of food debris within the disposer. To eliminate this odor, place ice cubes and lemon or orange peels in the disposer and run for 30 seconds. Next, squirt a little liquid dish detergent into the disposer while it is still running. Finally, run cold water for about 30 seconds to rinse all the debris away.

I am getting a foul odor from a whenever my heater / furnace blowes air. What can we do?

Plumbing systems are designed to prevent foul odors from entering the house by means of the trap attached to fixtures. Traps contain water to seal out foul odors; if the water seal evaporates, the odors enter the house. To solve this problem, pour a bucket of water in the condensate drain. This will prevent the odors from entering the house.

Freezing Pipes

We were told to turn off the outside faucets in the fall before the freezing weather arrives. We did this, however the pipes leading to our outside faucet still froze and broke. What did we do wrong?

Turning off the water is not enough. You must also disconnect the garden hose connected to the faucet to allow the water in the pipe to drain out. This will allow the piping to withstand the cold weather.

Root Growth

How do roots grow?

Tree and shrub roots require oxygen and water to grow. Growth rate is variable and is affected by the soil depth, water supply, aeration, mineral supply and temperature. Root systems are made up of large, permanent roots for support and stabilization, and many small, temporary feeder root and root hairs. These small roots are the primary water and nutrient absorbers. Most roots can be found in the top 6 to 18 inches of soil, where water, nutrients and oxygen are found. Roots generally extend up to two or three times the height of the tree, but can extend as far as seven times the height of the tree. Large, mature trees may have thousands of feet of root system searching for nutrients. Roots will be less extensive in clay soils than in sandy or well-drained soils.

How does weather impact root growth?

During drought conditions and in the winter, roots will travel long distances in search of moisture. When trees and shrubs get thirsty, they follow the trail of moisture vapors escaping from small cracks, holes, or poorly sealed joints in the water and sewer lines. The roots penetrate the opening to reach the nutrients and moisture inside the pipes.

What happens when roots get inside lines?

If not disturbed, the roots will completely fill the pipe with multiple hair-like root masses at each point of entry. The root masses quickly become clogged with toilet tissue, grease and other debris flowing from homes and businesses to the main sewer, resulting in reduced flow and slowed drains. A complete blockage may occur if the roots are not removed and root growth impeded.

Once roots have entered the pipe, they continue to grow and expand, exerting considerable pressure at the crack or joint. The increased pressure often breaks the pipe and may result in total collapse, which requires repair or replacement.

Some pipe materials are more susceptible to root intrusion than others. Clay tile pipe is easily penetrated and damaged by tree roots. Concrete pipe and PVC pipe may also allow root intrusion, but to a lesser extent than clay pipe. PVC pipe usually has fewer joints and the tightly fitted joints are less likely to leak as a result of settlement around the pipe.

How can I control roots in my pipes?

If roots have entered your pipes, we can remove the roots using powerful cutting blades to unclog your drain line. After that we recommend using Roebic Root Destroyer to retard future root growth.You can purchase Roebic Root Destroyer from any local hardware store as well as many other retail stores. Roebic Root Destroyer will kill only the roots growing in the pipes and will not affect the rest of your tree's root system.

Simply pour the recommended dosage into your toilet bowl and flush the product into the line twice each year.

Slow Drains & Faucets

My shower head and faucet aerators have a buildup of a white substance around the area where the water comes out. Is there anything I can do other than replace them?

The unsightly buildup is mineral deposits. To remove these deposits from the showerhead, take a plastic bag and pour a cup of vinegar in it. Place the bag over the showerhead and use a twist tie to hold it in place overnight. In the morning, remove the bag and use an old toothbrush to gently scrub off the deposits. You might be able to remove the aerators from the faucets and allow them to soak in the vinegar overnight.

Strange Noises

When the water heater is operating, I hear a rumbling sound coming from the water heater. What could cause this?

Rumbling sounds coming from a water heater are an indication that sediment has built up on the bottom of the water heater. What you are hearing is water that is trapped in the sediment and is boiling. This is an indication that the water heater is not operating efficiently. Sediment will not allow the heat to transfer to the water in the tank, which sends the heat up the flue.

You may try draining a few gallons of water off the bottom of the water heater tank. This is done by attaching a drain hose to the valve at the bottom of the tank. Allow it to drain for about five minutes.


Many newer models of water heaters have a new feature that prohibits the buildup of sediment in the tank. If your heater is an older model, it may be cost effective to replace the water heater if the buildup is severe.

I am hearing a whistle sound that seems to be connected to the plumbing system. It comes and goes at times, but I can't find the cause of it. What could cause this?

The sound you are describing is usually caused by a toilet fill valve that is slowly leaking. To locate the leaking toilet, remove the lid of each toilet tank and adjust the fill valve mechanism until it stops. Once you have found the toilet causing the problem, repair or replace the fill valve.

Toilet Replacement

We need to replace a toilet in our home. We have heard friends complain that the new toilets do not flush properly, and that they require multiple flushes.

When the federal government mandated that new toilets use no more than 1.6 gallons per flush, manufacturers had to develop a toilet that would achieve this but that would also flush properly (clear the bowl) and carry the waste to the city sewer or septic system. Some of the early models did not do this properly. Since then, the complaints have forced the manufacturers to develop new ways of flushing toilets and they now perform just as good as the older 3 to 5 gallon toilets.

Water Temperature

The temperature of my hot water seems to be higher than what I think I need. How can I conserve energy, yet also be sure that there is an adequate amount of hot water?

Most people are comfortable with their hot water set at 120F, which is also the new standard that manufacturers use when pre-setting it at the factory. If you have an older model, set the thermostat at medium. On a gas model, there is a dial on the front of the gas valve. On electric models, the thermostats (there may be two) are concealed behind the two panels on the side of the tank. NOTE: Turn off the electricity before removing the panels. There are exposed wires behind the panels containing HIGH VOLTAGE.

There are four people in our house, two adults and two teens. We are constantly running out of hot water. After a five-minute shower, the water starts to turn cold. This change occurred quite recently. Help!

There are two possibilities. First, the dip tube has broken off. This is a tube that forces incoming water to the bottom of the tank so that hot water will be drawn off of the top. When the dip tube breaks, cold water entering the tank mixes with the hot water and cools it down. This can occur in both gas and electric models. Second, if your water heater is electric, the lower element that heats the water may not be operating properly, thus only the upper half of the tank will heat up. The cause of this problem could be a bad element or a thermostat malfunction. This type of problem should be evaluated by a qualified technician.

High Water Bill

Recently my water bills appear to be rather high. None of the faucets appear to leak. What else could contribute to a high water bill?

You may want to check to see if a toilet is leaking. First, check the water level to ensure that water is not overflowing the tank by way of the overflow pipe. This is the pipe in the middle of the tank. It has small tubing connected to it. If water is running into the overflow, adjust the fill valve to stop the flow approximately one inch below the top of the overflow tube or to the water level mark stamped on the side of the tank.

Second, put a few drops of food coloring into the tank to test the flush valve mechanism. If the water in the bowl changes color within 15 minutes, this is an indication that water is leaking into the toilet bowl and that the ball or flapper needs to be replaced.

What is Sediment?

Sediment is microscopic minerals found in your water supply that accumulate on the inside of your water heater and pipes. Eventually the accumulation makes very small rocks or pebbles. These rocks or pebbles sometime break free and get inside your faucets and can cause damage to the fixture.

Will a water softener help reduce sediment?

Yes. A water softener will drastically reduce sediment build-up in your water heater and water lines. However, there is a trade-off to accomplish this. A water softener replaces minerals that are in the water for salt. Many of the minerals found in the water supply can be good for our health despite the plumbing problems they can cause. Here are some helpful facts about water softeners.

  • Water softeners can not reduce the sediment that is already in your water heater and water lines.
  • You must bypass the water softener to water the yard or wash your car. The salt will kill your grass and corrode your car.
  • Because water softeners replace salt for minerals, you must buy salt to replace the minerals.

We do not sell, service or install water softeners because we feel that they are of questionable value and the parts to service them are not readily available to most plumbing companies. If you decide to install a water softener or need one serviced, we recommend that you look in your yellow pages under the heading of water softeners.